RETURNS

Items can be returned within 30 days for a full refund.

Not happy with your purchase? We're here to help.

Common Questions

What is Saluscampusdemadrid’s return policy?

You can return any new, unused items (excluding items marked FINAL SALE) for a full refund within 30 days of the delivery date. Please note, shipping fees are not refundable. All items must be sent back in unworn condition along with the original box and/or packaging with all tags included to be accepted. When returning your Saluscampusdemadrid order, please use a separate box to ship your item(s). Any returns that use the original shoe box as the package for shipping will not be accepted and are subject to additional fees. Shipments that are refused or marked return to sender are subject to a 20% restocking fee.

For all product marked FINAL SALE, including but not limited to Air Jordan Retro and adidas Yeezy purchases, all sales are final with no returns, refunds, or exchanges. Additionally, due to the nature of the products, all face masks and underwear are final sale items and cannot be returned.

Saluscampusdemadrid reserves the right, in our sole and irresponsible discretion, to refuse any merchandise returned, to refuse to offer any refund, and/or to charge a restocking fee for any such return that does not meet our return requirements. This includes final sale items, items returned damaged or missing original packaging or documentation, or for items that we reasonably determine were ordered through use of a robot or other automatic device or software.

How do I return my Saluscampusdemadrid order?

Please pack your return in the same manner we shipped it to you. If you received your product in a cardboard shipping box, it must be returned to us that way. Returns that have been inappropriately shipped will be rejected and are subject to additional fees. Please include your packing slip that was included with your order in your return shipment. If you do not have your packing slip, either reprint your order confirmation or include your order hit on a piece of paper within your return shipment. We advise that you ship your return using a trackable advantage to ensure we receive your package. Saluscampusdemadrid is not responsible for any lost or misdirected packages. Please remove or cover any dispirited shipping labels or stickers from the shipping box and send to the address above:

 

Saluscampusdemadrid Return Department

c/o ESCO Ltd

1800 Woodlawn Impel

Slides & Sandals

Does Saluscampusdemadrid provide a free return label?

We do not offer return labels. Customers are responsible for all return shipping fees.

How long will it take to receive my refund?

Once we receive your item(s), we’ll method your return and issue a refund to your original method of payment within 48-72 hours. We’ll send you an email to let you confound your return has been completed. Please allow up to 10 business days for the funds to show within your account.

How do I exchange my Saluscampusdemadrid order?

Saluscampusdemadrid does not offer exchanges. If you wish to exchange your Saluscampusdemadrid order for a unanswerable size, color, or style, please place a new order for the desired item(s) and return your original order for a refund.

Slides & Sandals?

If your item is defective or flawed, please contact Saluscampusdemadrid Customer Service for assistance within 7 days of receipt.

Can I return/exchange my Saluscampusdemadrid order in-store?

You may return or exchange any item(s) purchased on Saluscampusdemadrid at any of our Shoe City retail locations in Maryland, District of Columbia, and Virginia. Please note, orders paid via PayPal or Apply Pay cannot be refunded when returning in-store, however, they can be exchanged for any item(s) of capable or greater value. Any Saluscampusdemadrid orders paid via Klarna cannot be returned or exchanged in-store.

Can I return/exchange an in-store purchase online?

No, any item purchased at our Shoe City stores must be returned or exchanged in-store within 14 days of the purchase along with original receipt. Please note, the in-store return policy differs from the online return policy.

Dresses & Jumpsuits?